Returning and Exchanging Policies

Returning Policy 
Pan-sportswear.com has a NO RETURN policy and item cannot be refunded for any reason. Nevertheless, if you wish to exchange or replace for a new item, please seriously read and follow exchanging policy on the site.

Exchanging Policy
PAN is committed to your satisfaction, and we would like to see your pleasure in purchasing our products. Product quality is our first priority. We have methodically tested all products to be sure that they are of high standard and quality. Therefore, it is a rare occasion to find defective products.

For your convenience, please kindly pay attention on the exchanging policy as described below

1. You have to unconditionally understand and agree with the exchanging policy before buying.
2. We guarantee item(s) purchased from the site for 30 days as of a purchase date (invoice number). If the guarantee is outside of the period mentioned, and the item is worn, damaged or not in its original packaging, we cannot accept the exchanged item(s). Therefore, you need to read and follow the policy seriously.
3. If you buy a wrong size or color and wish to exchange it for a new one, you have to be responsible for all shipment, 100 baht a pair of shoes.  So, as Pan size conversion chart provided, you must always use or measure your feet to find your proper size before purchasing,www.pan-sportswear.com/yoursize.
4. If we ship a wrong size, color or model, which is our mistake, we would be responsible for the matter, and replace new item(s) instead. Your return is free of charge.
5. We don’t exchange product(s) which is damaged abuse (by exposure to chemicals, caustic substances, open flame, high heat, etc.) including misuse direction and not in its original packaging for new one.
6. You cannot exchange item(s) for a new model. You only have the right to the exchange as the same model, size and color.
7. If it is not an original packaging, we have the right not to exchange product(s) for a new item.
8. You have to provide us your permanent address for shipment.  

For more information needed, please kindly contact
E-mail: pan-sportswear@pan-group.com

 
Attn: Mr. Suphachai Yongcharoenpanit (Ta) 
Bangkok Athletic Company Limited
611/210-213 Soiwatchannai (Rajuthit2)
Bangklo, Bangkolaem, Bangkok 10120
Thailand