What can I purchase item(s)?
 You can buy our products through our website only. 

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 How can I make payment for item(s)?
 4 methods: ATM, funds transfer, i-Banking and credit card
 Bangkok Account “Bangkok Athletic Company Limited”, Account no.091-xxx-xxxx, Current Account, Silom branch, Bangkok Bank

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 Can I buy product (s) everyday?
 Yes, you can. Anyway, for shipment, should strictly follow our shipping and delivery policies.

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 Do you ship item(s) purchased everyday? 
 Yes, we do. We normally ship them to customers everyday, Monday - Friday 09:00am-03:00pm.

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 Do you ship item (s) to foreign customers? 
 At the moment, we only sell and ship item(s) in Thailand only. 

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 How long will I receive my product (s)?
 As shipping and delivery policies, you will receive your product (s) within 2-5 days as of a purchase date. The length of shipment, we consider internal management and circumstances which may be occurred. Anyway, please be assured that product (s) purchased would be reached the customer within the period mentioned. 

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 How can I inform you when I have transferred money into a company account?
  Following the link given: http://www.pan-sportswear.com.122.155.171.22.no-domain.name/EN/confirm_payment.php?

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 How can I track my shipment? 
 Every shipment is shipped by EMS service of Thailandpost. You can track your item(s) as the link given http://track.thailandpost.co.th/trackinternet/Default.aspx?lang=th.

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 How can I know that my purchase has been completely processed?
 When you purchase item(s) and when your credit card has been debited, the system will automatically send you a purchase summary to your email address.

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  Do you offer a discount on item(s) sold on the site?
 If you would like to get a discount, you need to subscribe as an official member (link for a member) If you are not the member, you cannot get it.

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 Is the online payment system of your site reliable?
 We use Payment Gateway of Bangkok Bank, which is recognized that it is one of the most reliable payment systems of the world.
 Highly secure, protecting your business data and cardholders’ information with world-class Secure Socket Layer 128 bit security
 Accepts Visa, MasterCard and JCB and supports Verified by Visa, MasterCard SecureCode and J/Secure
 For more information  http://www.bangkokbank.com/BangkokBankThai/BusinessBanking/SMEs/MerchantServices/Pages/MerchantiPay.aspx

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 Can we order product (s) through Facebook, Twitter, Instagram or E-mail?
 We’re sorry we don’t accept orders through these channels.

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 Who will be in charge of shipment fee?
 You have to be responsible for it, 150 baht a pair of shoes. For example football boot is 2,000 baht, and shipment fee is 150 baht. The total is 2,150 bat you have to pay.  

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 Can I return product(s) purchased?
 No, you cannot. We don’t have returning policy.

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 If product(s) purchased cannot be used, how can I do? Do you have a product guarantee?
 You can replace it for a new one, but you have to seriously follow the exchanging policy. We guarantee item(s) for 30 days

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 If a company ships a wrong size, model or color, how should I do? 
 If it is our mistake, we would replace it for a new one, and your shipment is free of charge. 

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 Can product (s) be refunded?
 It cannot be refunded for any reason. 

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 Can I use another packaging for the exchange?
 No, you cannot. 

 If my returned product lost during shipment, how should I do? 
 We are not able to be responsible for misdirected or lost shipments.

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 What conditions for the exchange?
 You only have the right to the exchange as the same model, size and color.
 Manufacturing defect or defective product only
 Not exceed the guarantee period, 30 days as of a purchased dat.